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A recently established business processoutsource company registered with the highlights as its main focus the delivery of tailor-fit transcription solutions to its global clients utilizing best compliant technology. The production system is coupled with a work process atmosphere that meets and eventually surpasses standards for reliability, security and efficiency with strict adherence to our confidentiality/non-disclosure agreement. Our facility is designed to provide high quality, high accuracy transcription focusing on Transcribing recordings of meetings, conferences, seminars, focus groups, insurance interviews, police reports, etc. is a time-intensive process.US-based healthcare facilities, hospitals, clinics, individual medical practitioners and/or groups. Our in-place methods and administrative measures assure our clients precision transcriptions while technology policies are used to guard data integrity and high-availability. We adhere to strict privacy and security standards to ensure HIPAA implementation rules. Instead of struggling with difficult accents, distortions, background noises and hours of editing, save time, money and be more productive by outsourcing your Transcription requirements MDT Informatics, Located at Heart of Hyderabad, has a natural advantage in recruiting highly-skilled and efficient personnel as both transcriptionists and quality assessors. Being in the industry with Domain Expertise, we are proud to have a satisfied clientele with quality, turn-around time, and flexibility being our hallmark. With interests and operations in such a wide variety of job profiles and tasks, we are equipped soundly with technically skilled personnel; being located in Hyderabad, India's IT city is only an added advantage. A Three Tier (TR > Editor > QC) Transcription Process at MDT ensures that each and every dictation taken up for transcription is taken perfectly and error-free. The Quality Assurance Team consists of QCs who have more than 5 Years of experience, as well as a Couple of Consulting Industry Experts who are dedicated to this field totally. MDT'S Services are available 24X7. MDT with its efficient and adequate manpower is able to meet the Turn around Time Agreed upon Individual Clients Successfully and with ease. As we believe that success of this venture depends upon its human resources, we have carefully selected trained, goal oriented and highly motivated individuals who can handle our job requirements, balanced with a highly reliable management team. Our workforce is ready to provide a turnaround time (TAT) specific to our client needs, and prepared to service client requirements any time of the day MDT Recruits fresh graduates and Post Graduates from reputed Institutions and train them In-House by a team of trainers that consists of Industry Experts, English Teachers and Computer Professionals. MDT conducts a Periodical Appraisals to elevate the employees to the next higher level as and when they prove themselves. A Unique Continuing education Program designed by a group of experts and experienced Transcribers ensures that the Transcriptionists keep in touch with the latest developments in the Industry. We have outlined our Transcription complement in terms of experience, expertise and accuracy levels as follows: POSITION EXPERIENCE TYPES OF REPORTS ACCURACY With our current employee complement, we are capable of producing 25+ Audio Hours and 5,000-7,000 lines (MT) per day with an accuracy level of 98%, depending on the level of report difficulty, with a guaranteed turn around period of 2 to 12 hours for easy to moderate cases, and 12 to 24 hours for difficult cases. As part of our growth program, we project the completion of our manpower complement; a total of 72 well trained MTs producing over 50,000 lines per day, within the next three (3) to six (6) weeks, for a full service 24 x 7 operational capacity. Business Transcription :-
One among the leading providers with integrated healthcare business solutions, both on and offshore. We take pride in utilizing global resources to cover physician practices, hospitals, dental groups, and third party billing companies. With our expert teams comprising of CPC-certified physician coders, we ensure high quality, end-to-end revenue cycle management (RCM) services including medical coding, healthcare billing, medical transcription, coding documentation and coding analytics that lead into high value RCM activity, resulting in maximized reimbursements for our clients. Our adept Knowledge Process Outsourcing (KPO) services present superior, cost-effective solutions for complex processes in the healthcare industry, backed by rich domain expertise and robust compliance norms, which enables large health care provider facilities and Group Purchase Organizations to better manage sourcing costs by providing value added services such as spend management analytics, HCPCS coding, and content management. We follow the standard production/process flow as outlined below: Step 1 Client sends files/medical records for transcription to MDT. If file is downloaded via digital recorder, file is sent automatically To Scribe system. If dictation is done through a 1-800 Dictaphone system, it is Automatically routed to MT via Scribe. Ticker & Webcast/Dial-In Information Provided by the Client. Step 2 Transcribes/accomplishes files to comply with client Requirement vis-à-vis expertise; Step 3 the transcribed/accomplished file is forwarded to Editor for level 1 editing, then forwarded to QA for the standard level 2 editing and quality assurance; Step 4 accomplished files pass through a second level quality assurance to validate the accuracy and correctness of the accomplished file; Step 5 the final document/finished file is now ready to be transmitted to client.
Fast, Accurate Transcript A recently established business processoutsource company registered with the highlights as its main focus the delivery of tailor-fit transcription solutions to its global clients utilizing best compliant technology. The production system is coupled with a work process atmosphere that meets and eventually surpasses standards for reliability, security and efficiency with strict adherence to our confidentiality/non-disclosure agreement. Our facility is designed to provide high quality, high accuracy transcription focusing on Transcribing recordings of meetings, conferences, seminars, focus groups, insurance interviews, police reports, etc. is a time-intensive process.US-based healthcare facilities, hospitals, clinics, individual medical practitioners and/or groups. Our in-place methods and administrative measures assure our clients precision transcriptions while technology policies are used to guard data integrity and high-availability. We adhere to strict privacy and security standards to ensure HIPAA implementation rules. Instead of struggling with difficult accents, distortions, background noises and hours of editing, save time, money and be more productive by outsourcing your Transcription requirements MDT Informatics, Located at Heart of Hyderabad, has a natural advantage in recruiting highly-skilled and efficient personnel as both transcriptionists and quality assessors. Being in the industry with Domain Expertise, we are proud to have a satisfied clientele with quality, turn-around time, and flexibility being our hallmark. With interests and operations in such a wide variety of job profiles and tasks, we are equipped soundly with technically skilled personnel; being located in Hyderabad, India's IT city is only an added advantage. A Three Tier (TR > Editor > QC) Transcription Process at MDT ensures that each and every dictation taken up for transcription is taken perfectly and error-free. The Quality Assurance Team consists of QCs who have more than 5 Years of experience, as well as a Couple of Consulting Industry Experts who are dedicated to this field totally. MDT'S Services are available 24X7. MDT with its efficient and adequate manpower is able to meet the Turn around Time Agreed upon Individual Clients Successfully and with ease. As we believe that success of this venture depends upon its human resources, we have carefully selected trained, goal oriented and highly motivated individuals who can handle our job requirements, balanced with a highly reliable management team. Our workforce is ready to provide a turnaround time (TAT) specific to our client needs, and prepared to service client requirements any time of the day MDT Recruits fresh graduates and Post Graduates from reputed Institutions and train them In-House by a team of trainers that consists of Industry Experts, English Teachers and Computer Professionals. MDT conducts a Periodical Appraisals to elevate the employees to the next higher level as and when they prove themselves. A Unique Continuing education Program designed by a group of experts and experienced Transcribers ensures that the Transcriptionists keep in touch with the latest developments in the Industry. PRODUCTION CAPACITY With our current employee complement, we are capable of producing 25+ Audio Hours and 5,000-7,000 lines (MT) per day with an accuracy level of 98%, depending on the level of report difficulty, with a guaranteed turn around period of 2 to 12 hours for easy to moderate cases, and 12 to 24 hours for difficult cases. As part of our growth program, we project the completion of our manpower complement; a total of 72 well trained MTs producing over 50,000 lines per day, within the next three (3) to six (6) weeks, for a full service 24 x 7 operational capacity. MDT is a leading Global Technology and IT enterprise, with Cutting Edge Professionals and operations spanning Diversified Domains & Countries. Its range of offerings spans Product Engineering, Custom & Package Applications, Business Process Outsourcing, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. Commitment and innovation is core to MDT Business Services, and the company has evolved from a traditional BPO to the Next Generation BPO. Since its inception, MDT has grown to become what it is today under the strong leadership and guidance. A world-class standard, multi-geographic delivery model with domain orientation have always been some of the doyens of MDT Business Services and offers 24X7 multi-channel multi-lingual support in eight European languages. MDT's BPO business focuses on key domains such as Telecom, Retail & CPG, Banking & Financial Services, Insurance, Hi-Tech & Manufacturing, Media, Publishing & Entertainment and Utilities. This apart, the company services various areas of operations that include Supply Chain Management, Finance & Accounting Services, Knowledge & Legal Services, Customer Relationship Management, Technical Support Services and Data Management Services MDT Business Services excels at developing reliable and scalable solutions for essential business processes, consecutive with industry best practices and metric-based Quality norms. This is supported by a thriving technology infrastructure, strong human resources, a customized training program and transition framework. Also, the MDT core value of 'Employee First' has inspired employees to deliver world class service and continuously create value for our customers
MDT BPO is one of the leading vendors providing Operations, Technology & Infrastructure integrated services. These integrated services provide immense intangible benefits like reduced process duration, higher appreciation of business criticality, micro level operational details Continuous investment in Technology: DS3 network, Platforms and call center specific tools. MDT BPO's IT focus being Server Consolidation, application consolidation and Compliance. Flexible and Innovative Partnership Models: MDT BPO's ability to align with the changing needs of its customers has been a hallmark in all its relationships and is among the key reasons why its customers cherish their relationship with the organization. GLOBAL PRESENCE & END-TO-END SERVICE CAPABILITY MDT- BPO Services is one of the leading players in the BPO segments with strong domain knowledge and quality driven processes. The services are tailored to suit each Client's specific requirement and integrated to provide end-to-end solution via multiple delivery centers all over the world. Our expertise includes Customer Support & Campaign Initiation, Finance and Accounting Services, Technical Support Services, Knowledge & Legal Services, Supply Chain Management, Customer Relationship Management and more. MDT VALUE PROPOSITION: Enhanced Customer Support Quality Reduced Risk of loss of customer confidence Enhanced response time Reduced Cost of customer Support MDT Customer Support services are provided through Domain knowledge, defined process, trained technical resources and robust infrastructure Voice & Technical Support Services Voice & Technical Support Services :- Companies need to invest, upgrade and provide end-to-end support services keeping pace with the ever-changing technology without having a negative impact on the quality of service. There is a need to focus on customer service and post-sale technical support as critical service differentiators that help organizations stay ahead in a highly competitive business environment. Outsourcing technical helpdesk is no longer looked upon as a short-term cost-cutting tool with the focus now shifting to long- term competitive gain. In order to provide customers with end-to-end support services, firms must deliver a superlative customer experience and also find ways to reduce the cost of operations while driving for new revenues. The technical helpdesk infrastructure capabilities of the offshore partner are a significant factor in ensuring seamless transitioning of helpdesk functions. Offshore technical support centers and helpdesks in India are thus investing in cutting-edge technologies and state-of-the art technical helpdesk. CONNEXSA BPO is a leading and respected player in the Technical Support Services segment and aims to relentlessly deliver value in addressing each Client's specific business goals. Helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome, as the one-size-fits-all option no longer exists. Acknowledging the concerns of the market through commitment and customer feedback, the company has developed solutions for the entire Support Life Cycle Management. This includes: Telecom Support Services Level 1 Support Services Level 2 Support Services
LEVELS OF CUSTOMER SUPPORT Customer Technical Support is very critical for your product support and it involves t following 3 Levels Level-1: Customer sales and generic complaint handling direct customer interaction, logging of issues related to product usage, and marketing Information, support information. The issues that cannot be handled by Level-1 are escalated to Level-2 Level-2: Product application support Customer complaints for usages of application are supported through walk-through, hand holding, reproduction of complaint, environment & network related issues. Issues that cannot be handled by Level-2 are escalated to Level-3 Level-3: Product Technical Support. This is a maintenance support that understands the product and fixes the bugs that are captured in level-2. This support involves product technical knowledge and authorization to modify code. We specialize in Data Processing with multiple technologies. When your company hires CONNEXSA, we develop a custom tailored service plan for your specific Data processing needs and forms processing requirements. Our approach to Data processing and the technologies we employ enable us to deliver the highest levels of Data quality, accuracy, and quick turnaround, but also address your need for document and Data security and confidentiality. Our extensive domestic work force is made up of experienced, professional Data Processing operators and we also utilize offshore subcontractors for that Data processing emphasizing cost-effectiveness. In either case, CONNEXSA's centralized; tightly controlled computing environment ensures that all Data and source documents remain safe & secure. In our business, there are many companies capable of providing accurate Data, quickly, and at a reasonable price. What distinguish MDT are our responsiveness, flexibility, and ability to create a new process to solve a client's problem. We view ourselves as our clients' business partner and they ours - in many cases our clients have outsourced their entire Data Processing function to us making MDT an integral part of their ongoing operations. MDT is an outsourcing company providing business process outsourcing services specialize in Data processing and Data Security services. We are a team of highly skilled and efficient people, with a singular focus on Data processing, Data mining and Data Security outsourcing services. We can cater to Data Processing projects of a varied nature and type. DOMAINEXPERTISE 360* Data Processing Operations Outsource Data Processing to MDT We provide cost effective solutions to your customized needs in all our services, you will surely save more money. Our Data Processing service helps to convert any kind of hard copy sources, our Data mining services helps to collect business contacts, customer contact, product specifications etc., from different web sources. We promise to deliver the best quality work and help you excel in your business by focusing on your core business activities. Outsource Data Processing service to India and take the advantage of outsourcing and save cost. With a strong infrastructure, our company strives to reach new heights in the field of Data Processing outsourcing, and to provide you with a new platform to utilize different skill sets at a very much affordable prices. Our Data Processing services and outsourcing solutions helps your business leading to success and our work strongly reflects the essence of professionalism to help you make a mark in the business. We provide our solutions on different types of Data input in our services like Data processing, Data conversion and Data mining. Outsource your Data Processing requirements to MDT... and you will be delighted with the result and other lot more advantages of MDT.
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